Terms of Service

Effective Date: October 28, 2024

1. Overview

Welcome to Ziva, a platform leveraging AI technology to help users track their nutrition. By accessing or using our services, you agree to these Terms of Service ("Terms") and our Privacy Policy. Please read these carefully. If you do not agree, do not use the service.

2. Opt-in and Messaging Services

When you opt-in to Ziva.live's messaging service, we will send you a confirmation message. You may receive regular updates, reminders, or alerts through SMS.

  • Text STOP at any time to unsubscribe
  • Text HELP for instructions on using the service
  • Message and data rates may apply

3. Messaging Terms and Carrier Compliance

  • Our service works with major and minor U.S. carriers, including AT&T, Verizon, T-Mobile, and others
  • Carrier rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Service availability may vary by carrier and location

4. Usage of the Service

Service Guidelines

  • AI recommendations rely on user-provided data
  • Recommendations are general and do not replace professional healthcare advice
  • Users must provide accurate and up-to-date information

Prohibited Uses

  • Using the service for illegal activities
  • Attempting to access unauthorized areas of the service
  • Interfering with the service's operation
  • Sharing access with unauthorized users

5. Disclaimers

Service Availability

  • Downtime may occur due to maintenance or technical issues
  • Service features may change without notice
  • We do not guarantee 24/7 availability

Liability Limitations

  • Ziva.live and its partners are not responsible for damages arising from use or inability to use the service
  • Users assume responsibility for their use of AI recommendations
  • We are not liable for any health-related decisions made based on our service

6. Modifications to Terms

  • We reserve the right to modify these Terms at any time
  • Significant changes will be communicated via email or SMS
  • Continued use after changes constitutes acceptance
  • Users are responsible for reviewing Terms regularly

7. Contact Information

  • Email: hello@ziva.live
  • Hours: Monday - Friday, 9 AM - 5 PM EST
  • For immediate assistance, text HELP to our service number